Here is some basic information for clients, including the fee schedule, your intake forms, and more. If you have any other questions, please don’t hesitate to contact us!
Please note that I am currently on maternity leave and am no longer practicing until January 2022. Please check back for more information on fees.
How You can Work with Me
*Please note that I am currently on maternity leave and am no longer taking clients until January 2022.*
The first step is to book a free Discovery Session so that we can meet (virtually) and make sure that we’re a good fit to working together. You do not need to prepare anything, other than ensuring that you’ve at least read through the details on this website about working with me.
Please note that I am currently on maternity leave and am no longer taking clients until January 2022.
I have booked my initial appointment, are there any forms to fill out?
Yes! They are pretty lengthy and can take up to an hour to complete, so please leave yourself enough time to ensure that they are complete BEFORE your appointment.
When you book your initial appointment you should receive an email confirmation, and in that email there is a link that says “Take me to my Forms”, which prompts you to log in to the Patient Portal.
The forms are to be filled online on our secure Patient Portal.
If we booked your appointment, you may not have an account, so you will need to create an account. You must sign up with the SAME email address that you provided to us. Once you are logged in, you will either see you intake forms, or you may be prompted to enter a 4-word access code in order to view the forms. This code is located in the email confirmation that you received after booked the appointment.
What is your Cancellation Policy?
I set aside a considerable amount of time for your appointment. Last minute cancellations can be very disruptive to my schedule, and I want to be considerate to patients who really need to be seen. As such, we have a cancellation policy in effect.
We require 2 full business days notice for cancellations. If you cancel with less than 2 full business days of an appointment, you will still be billed the FULL fee for the visit. For example, if you have an appointment on Tuesday at 10am, you must contact us no later than 10am on the Friday before the appointment.
Consideration may be given to emergencies and other unforeseen circumstances, solely at our discretion.
If you repeatedly book and cancel appointments even if it is within the allowed time for the cancellations, we can refuse to allow any further bookings. Please understand that it is disruptive to my schedules to have frequent cancellations, so please ensure at the time of booking that you can commit to the appointment time.
Appointments cannot be cancelled online. If you need to cancel or re-book your appointment, please call 613-695-8482 or email email@example.com
Thank you for understanding!
How to I connect to my online appointment?
A few minutes prior to your appointment, please open this link: https://doxy.me/
When you open the page, you will be asked to give your name, and to allow the website access to your device’s camera and microphone. You need to give the website permission to access your camera and microphone, or I won’t be able to see or hear you.
Once you have done this, just wait in the virtual waiting room for Dr. Prakash to begin your call.
This platform does not require you to sign up for anything or download any software. You only need a smart phone, tablet, or computer and an internet connection. It is a secure connection that is compliant with the PHIPA standards.
If you have any further questions, please call or email us!
How can I pay for my consult?
We accept Visa and Mastercard (not Amex), as well email money transfer. If you are paying by email money transfer, the transfer must be sent to us before your appointment. Email transfers are to be sent to firstname.lastname@example.org. My administrative assistant will be contacting you ahead of the appointment to get your credit card information. The card number will be kept encrypted in our billing system (we do not have access to the number again) so that the card is saved and can be used again for future payments.
Where can I access the Patient Portal to get my treatment plan or test results?
Here is the link to the Patient Portal: https://www.smartnd.
How do I order supplements that were recommended to me?
For some supplements you will have to order directly with us, by emailing your order to email@example.com For other supplements you will be sent a link to our online ordering dispensary, where you can purchase your recommended products and they will be shipped out to you.
I’m located in Ottawa, but I see clients across the world through online video consults only.